Our enhanced shopping cart improves the checkout flow and asks for customer information as a part of that flow.  As a consequence of this, if you enable the enhanced shopping cart, you can now see abandoned checkouts.

This is an advanced ecommerce feature and is available on Gold and higher plans (and on Silver plans during the Covid crisis).

The abandoned checkouts can be found in the "Commerce" section of your FASO account. (If you are on a plan that supports it)

You'll be able to see a list of abandoned checkouts in your FASO account like the example below:

In addition, once this feature is enabled, our system will automatically send you an email notification of any abandoned checkouts so that you may reach out directly to the purchaser and expedite the sale.  The email is sent 24 hours after the checkout is abandoned.  

Here is an example of such an email:

To enable this feature, please  navigate to Commerce -> Abandoned Checkouts and you'll be provided with a link that allows you to enable the feature.